g9999 Terms & Conditions

These Terms & Conditions ("Terms") apply to your access and use of the g9999 website located at https://g9999.io and all associated services, including the online casino, sportsbook, promotions, and customer support channels (collectively, the "Platform"). The Platform is operated by g9999 ("we", "us", "our").

By accessing the Platform, registering an account, making a deposit, or participating in any game or promotional activity, you confirm that you are at least 21 years of age, that you have read and understood these Terms, and that you agree to be bound by them. If you do not accept these Terms in full, you must immediately cease using the Platform.

g9999 reserves the right to modify these Terms at any time. Material changes will be communicated via a notice on the Platform or by email to your registered address. Your continued use of the Platform after any modification constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

• "Account" means a registered user account on the g9999 Platform.
• "Balance" means the total of real money funds held in your Account at any given time, excluding bonus funds unless explicitly stated.
• "Bonus Funds" means any promotional credits, free spins equivalents, or match-deposit amounts granted by g9999 subject to wagering requirements.
• "BDT" means Bangladeshi Taka, the currency in which all transactions on the Platform are denominated.
• "Game Rules" means the individual rules applicable to each casino game or sportsbook market as displayed within the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals may be processed.
• "Self-Exclusion" means a voluntary restriction placed on an account that prevents the account holder from accessing the Platform for a defined period.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before the resulting winnings become eligible for withdrawal.

To register and maintain an Account on g9999, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

• You are at least 21 years of age. g9999 enforces a strict minimum age policy and will not permit any person under 21 to open or use an Account under any circumstances.
• You are accessing the Platform as a private individual in your personal capacity, not as a professional or on behalf of any organisation.
• You are not a current employee, contractor, director, or officer of g9999, nor a close family member or household member of such a person.
• You have not previously had an Account closed, suspended, or terminated by g9999 for any breach of these Terms.
• You are not subject to any self-exclusion order currently in force on your Account.
• You are legally permitted to access online gaming services under the laws applicable to your place of residence. It is your sole responsibility to ensure compliance with local regulations before using the Platform.

g9999 reserves the right to request documentary proof of eligibility at any time. Failure to provide such documentation within a reasonable period will result in account suspension pending verification.

Each individual may hold only one Account on the g9999 Platform. Creating duplicate or multiple accounts — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes grounds for immediate termination of all associated accounts and forfeiture of all balances therein.

You agree to provide accurate, current, and complete information at the time of registration and to update your Account details promptly if any information changes. g9999 is not liable for any loss arising from your failure to maintain accurate Account information.

g9999 implements OTP-based verification as part of the registration process. You are responsible for ensuring that your registered mobile number remains current and accessible. Account access may be suspended if OTP delivery cannot be confirmed.

Upon registration, you will be asked to set a secure password. You must not share your login credentials with any third party. Any activity conducted through your Account is your responsibility, regardless of whether you authorised that activity, unless you have notified g9999 of a security breach in advance.

All deposits to your g9999 Account must be made using payment methods accepted on the Platform, which currently include bKash, Nagad, Rocket, Upay, Visa, Mastercard, and approved local bank transfer. The minimum single deposit amount is ৳200. There is no maximum deposit limit imposed by g9999, though individual payment providers may impose their own transaction caps.

All deposits must originate from a payment account registered in your own name. Deposits from third-party accounts — including accounts belonging to friends, family members, or commercial agents — are strictly prohibited. g9999 reserves the right to return funds and suspend accounts where third-party deposit activity is detected.

g9999 does not charge a platform fee on standard BDT deposits. Any fees charged by your mobile financial service provider (e.g., bKash transaction charges) are your own responsibility and are separate from the g9999 Platform.

Deposits are credited to your Account balance upon confirmation from the payment processor, which typically occurs within seconds for bKash and Nagad transactions. g9999 is not responsible for delays caused by your payment provider's systems.

Withdrawal requests may only be submitted once KYC (identity verification) has been completed on your Account. Accepted KYC documents include a National Identity Card (NID), passport, or other government-issued photo identification. g9999 may also request proof of payment method ownership (e.g., a screenshot of your bKash or Nagad registered account).

Withdrawals are processed to the same payment method used for your most recent qualifying deposit. The minimum withdrawal amount is ৳500. g9999 targets a processing time of 15 to 30 minutes for withdrawals to bKash and Nagad accounts, subject to the completion of any required verification. Withdrawals to bank accounts may take up to 3 business days.

g9999 does not charge a fee on standard withdrawal transactions. Withdrawals of bonus-derived winnings are subject to the applicable wagering requirement being met in full before processing commences.

g9999 reserves the right to request additional documentation before processing any withdrawal request it deems to require further due diligence. Refusal to provide requested documentation will result in the withdrawal being held pending resolution.

g9999 offers a range of promotional incentives including welcome bonuses, reload bonuses, cashback offers, tournament prize pools, and seasonal promotions tied to events such as BPL, IPL, Eid, Pohela Boishakh, and Victory Day. All promotions are subject to the following general conditions, in addition to any promotion-specific terms published on the relevant offer page:

• Each promotion may only be claimed once per player, per household address, per device, and per IP address unless explicitly stated otherwise.
• Bonus funds are credited separately from real money funds. Real money funds are used before bonus funds in all wagering activities.
• Wagering requirements must be completed within the time window specified for each promotion. Uncompleted wagering requirements will result in bonus funds being forfeited upon expiry.
• Not all games contribute equally to wagering requirements. Contribution rates are published on each promotion's terms page. Live dealer games and certain table games may contribute at a reduced rate or not at all.
• g9999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that players who have already opted in will have a reasonable opportunity to complete existing wagering requirements.
• Any attempt to exploit or abuse promotional terms — including but not limited to arbitrage betting, systematic low-risk wagering patterns designed to clear wagering requirements, or collusion between players — will result in the cancellation of the relevant bonus and may result in account suspension.

All casino games available on the g9999 Platform are provided by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own Game Rules, accessible within the game interface. In the event of a conflict between these Terms and any Game Rules, the Game Rules prevail with respect to gameplay outcomes.

All Random Number Generator (RNG) games use independently certified random number generation algorithms provided by the respective game studio. g9999 does not alter game outcomes and has no influence over the results of individual game rounds.

Sportsbook bets are settled in accordance with the official rules for each market, as published on the relevant event page. In the event of an error in odds being published (e.g., a manifest error resulting in odds substantially divergent from the market), g9999 reserves the right to void affected bets and refund stakes to the player's Account balance.

All bets placed via the g9999 sportsbook are final once confirmed. g9999 does not accept bet cancellation requests after a bet has been placed, except in circumstances where a manifest error is established. In-play bets are subject to a connection delay; bets accepted after a key event (such as a wicket, goal, or boundary) may be voided at g9999's discretion if the bet was placed after the event had occurred.

The following activities are expressly prohibited on the g9999 Platform. Engaging in any of these activities constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of all balances, and may be referred to relevant law enforcement authorities:

• Opening or operating more than one Account on the Platform.
• Providing false or misleading information during registration or KYC verification.
• Using the Platform for money laundering or any other illegal financial activity.
• Depositing funds obtained through fraudulent means, including stolen payment credentials.
• Using automated software, bots, scripts, or any form of artificial intelligence to place bets or interact with the Platform without human intervention.
• Colluding with other players to manipulate game outcomes or sportsbook markets.
• Exploiting software bugs, errors, or glitches to gain an unfair advantage. Any winnings derived from such exploits will be voided.
• Attempting unauthorised access to the Platform's back-end systems, databases, or administrative interfaces.
• Initiating chargebacks through your payment provider for funds that were legitimately deposited and wagered on the Platform.
• Reselling, transferring, or otherwise commercialising your Account or Account balance.

g9999 is committed to promoting safe and responsible gambling. We provide the following tools to all registered players, accessible at any time from the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Account.
• Loss Limits: Set limits on the maximum amount you can lose over a defined period.
• Session Time Reminders: Configure notifications that alert you when you have been playing for a defined period of time.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a period of your choosing. Self-exclusion requests are actioned within 24 hours and cannot be reversed during the chosen exclusion period.

Players must be 21 years of age or older to use the g9999 Platform. If you believe you or someone you know may have a gambling problem, we strongly encourage you to contact our 24/7 English support team at [email protected], available around the clock in Bangladesh Standard Time (BST, UTC+6).

For more detailed guidance on responsible gaming tools and support resources, please visit our Responsible Gaming page.

All content on the g9999 Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of g9999 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial purposes. This licence does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Platform without prior written consent from g9999.

Game content displayed on the Platform remains the intellectual property of the respective game studios (e.g., Evolution Gaming, Pragmatic Play, Spribe). Any reproduction or redistribution of game content is subject to the individual studio's intellectual property rights.

To the fullest extent permitted by applicable law, g9999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising out of or in connection with your use of or inability to use the Platform.

g9999 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. While g9999 takes reasonable steps to maintain Platform availability, scheduled maintenance windows and unscheduled outages may occur. g9999 will endeavour to notify players of planned maintenance in advance where practicable.

g9999 is not responsible for any loss arising from your reliance on information provided on the Platform, including odds, statistics, or promotional communications that contain typographical errors. In the case of a manifest error in published odds or promotional terms, g9999 reserves the right to void affected transactions and restore affected balances.

Nothing in these Terms shall limit or exclude g9999's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

g9999 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected during registration and KYC verification — including your name, date of birth, address, and payment details — is used solely for the purposes of operating and securing your Account, processing transactions, complying with legal obligations, and communicating with you about your Account and relevant promotions.

g9999 does not sell or rent your personal data to third parties. Data is shared only with trusted third-party processors (such as payment gateways and identity verification providers) strictly on a need-to-know basis and subject to confidentiality obligations. For full details, please review our Privacy Policy.

g9999 reserves the right to amend these Terms at any time. Where changes are material — for example, changes to eligibility criteria, withdrawal procedures, or prohibited conduct definitions — g9999 will provide at least 7 days' advance notice via a Platform banner or email to your registered address before the changes take effect.

Minor amendments, such as corrections of typographical errors, clarifications of existing terms, or updates to contact information, may be made without advance notice and will take effect upon publication on the Platform.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must close your Account and withdraw your balance before the effective date of the changes.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws applicable to the operation of the g9999 Platform. g9999 makes no representation that the Platform or its content are appropriate or available for use in any particular jurisdiction.

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable to any extent, that provision shall, to that extent, be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Any failure by g9999 to enforce any provision of these Terms shall not constitute a waiver of g9999's right to enforce that or any other provision in the future.

If you have any questions about these Terms & Conditions, or if you need to raise a formal dispute regarding any aspect of your Account, please contact g9999 support using the details below. All correspondence should be in English.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: Typically under 4 hours for email; under 3 minutes via live chat

For disputes relating to specific game outcomes, please include your Account username, the game name, the date and time of the relevant session, and a description of the issue. g9999 will review all formal complaints within 5 business days and provide a written response to your registered email address.