g9999 Privacy Policy

g9999 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://g9999.io (the "Platform"). g9999 is the data controller responsible for the personal data of players who register and use the Platform.

As data controller, g9999 determines the purposes and means of processing your personal data. Where g9999 engages third-party service providers to process data on its behalf, those providers act as data processors under written agreements that bind them to strict confidentiality and security obligations.

If you have any questions about how g9999 handles your personal data, or if you wish to exercise any of your data rights, please contact our dedicated Privacy Team using the details provided in Section 14 of this policy. All correspondence should be in English.

g9999 collects the following categories of personal data from players. The table below summarises each category, specific data types within it, and the primary purpose for which it is collected.

g9999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document (such as a National ID card) incidentally contains a photograph used solely for age and identity verification purposes.

g9999 collects personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion.
• Automated technologies: Data collected automatically when you access the Platform, including IP addresses, cookies, session identifiers, and device fingerprints. See Section 7 for full details on cookies.
• Payment processors: Transaction confirmation data shared by bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer providers when you initiate a deposit or withdrawal.
• Identity verification providers: Results of automated or manual identity checks performed by third-party KYC service providers who verify documents you submit.
• Fraud prevention services: Risk signals and flagged indicators shared by anti-fraud and AML (Anti-Money Laundering) screening partners in order to protect the Platform and its players.

g9999 does not purchase personal data from third-party data brokers and does not acquire data from social media platforms without your explicit consent.

g9999 processes your personal data only where a valid legal basis exists. The legal bases on which g9999 relies are as follows:

• Contractual necessity: Processing required to fulfil the agreement between you and g9999, including account management, payment processing, game result recording, and withdrawal handling.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC identity verification, age verification, anti-money laundering screening, and financial record-keeping obligations.
• Legitimate interests: Processing carried out for the legitimate business interests of g9999 where those interests are not overridden by your privacy rights — for example, fraud detection, platform security, and internal analytics to improve the player experience.
• Consent: Processing carried out solely on the basis of your freely given, specific, and informed consent — in particular, the sending of marketing communications about g9999 promotions, bonuses, and events. You may withdraw this consent at any time without affecting other processing activities.

g9999 uses the personal data collected for the following purposes:

• To create, verify, and manage your g9999 Account, including processing your initial registration and any subsequent account updates.
• To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank transfer, and to maintain accurate transaction records.
• To verify your age and identity in compliance with KYC requirements, and to prevent underage gambling on the Platform. Players must be 21 years of age or older.
• To detect, investigate, and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited activities as defined in the g9999 Terms & Conditions.
• To provide 24/7 English-language customer support and to respond to account-related enquiries, complaints, and dispute resolutions.
• To monitor gameplay and betting patterns for responsible gaming purposes, and to apply deposit limits, loss limits, or self-exclusion where requested or where risk indicators are detected.
• To send transactional communications such as deposit confirmations, withdrawal notifications, OTP codes, and security alerts.
• To send promotional communications about g9999 casino games, sportsbook offers, BPL and IPL betting markets, and seasonal campaigns — but only where you have provided explicit marketing consent.
• To analyse anonymised, aggregated usage data to improve the Platform's performance, game selection, and user experience.

g9999 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except in the context of automated fraud screening where a positive result is always subject to human review before any account action is taken.

g9999 does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other accepted payment partners receive the minimum data necessary to process your requested transaction (e.g., account number, transaction reference, amount in BDT).
• Identity verification providers: Third-party KYC vendors receive the identity documents and personal details you submit for age and identity verification. These providers are contractually prohibited from using your data for any purpose other than verification on behalf of g9999.
• Fraud and AML screening partners: Risk indicators and transaction metadata may be shared with anti-fraud and anti-money laundering screening services to protect the integrity of the Platform.
• Game studios: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and game session data necessary to deliver game outcomes. These providers do not receive your full name, NID, or contact details.
• Legal and regulatory authorities: g9999 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, a valid court order, or in the legitimate defence of legal claims.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of the g9999 business, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third-party data processors engaged by g9999 are bound by written data processing agreements that require them to maintain appropriate security standards and process data only on g9999's documented instructions.

g9999 uses cookies and similar tracking technologies to maintain session continuity, deliver a secure and personalised experience, and gather analytics data to improve the Platform. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for core Platform functionality, including authentication, session management, and security token validation. These cookies cannot be disabled without impairing your ability to use the Platform.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data is used in aggregate form to improve Platform performance and does not identify individual players.
• Functionality cookies: Store your stated preferences such as display settings and notification choices so that these do not need to be re-entered on each visit.
• Marketing cookies (consent-based): Used only where you have given explicit consent, to deliver g9999 promotional content relevant to your interests. Marketing cookies are not used to track your activity across third-party websites unrelated to g9999.

You may manage your cookie preferences at any time via your browser settings. Note that disabling strictly necessary cookies will prevent certain core features of the g9999 Platform from functioning correctly.

g9999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and g9999 servers.
• Encryption of sensitive data fields (including payment details and identity document references) at rest in our databases.
• Role-based access controls limiting data access to authorised personnel whose job function requires it, with full access logging.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• OTP-based authentication for player account login, reducing the risk of unauthorised account access.
• Automated monitoring systems that detect and alert on anomalous access patterns, login attempts, and transaction behaviours.

While g9999 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, g9999 will notify affected players promptly and take all necessary remedial action.

You also play a role in keeping your account secure. You must not share your g9999 login credentials with any third party and must notify g9999 support immediately at [email protected] if you suspect any unauthorised access to your account.

g9999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account and for 5 years following account closure, to meet financial record-keeping and anti-money laundering obligations.
• Transaction records: Retained for 5 years from the date of each transaction, in line with standard financial compliance requirements.
• KYC documents: Retained for 5 years from the date of verification or from the date of account closure, whichever is later.
• Support correspondence: Retained for 3 years from the date of the last interaction, to support dispute resolution and quality assurance.
• Marketing preference data: Retained until you withdraw your marketing consent, after which it is deleted within 30 days.
• Technical and usage data (analytics): Retained in anonymised, aggregated form indefinitely for Platform improvement purposes. Non-anonymised technical logs are retained for no longer than 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to any individual player.

As a g9999 player, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request in English to [email protected]. g9999 will respond within 30 calendar days of receiving a valid request.

• Right of access: You may request a copy of the personal data g9999 holds about you, along with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated. For account-level corrections, you may also update certain details directly via your Account Settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to g9999's legal retention obligations (see Section 9).
• Right to restriction of processing: You may request that g9999 limit the processing of your data in certain circumstances — for example, where you contest the accuracy of the data while g9999 carries out a verification check.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that g9999 provide your personal data to you in a structured, commonly used, and machine-readable format.
• Right to object: You may object to processing carried out on the basis of g9999's legitimate interests, or to the use of your data for direct marketing at any time.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

g9999 will not charge a fee for exercising your data rights unless a request is manifestly unfounded, excessive, or repetitive, in which case g9999 reserves the right to charge a reasonable administrative fee or decline to act on the request.

g9999 is a gambling platform intended exclusively for adults. Players must be at least 21 years of age to register an account or use any part of the Platform. g9999 does not knowingly collect personal data from any person under the age of 21.

Age verification is performed as part of the KYC process, and g9999 may request government-issued photo identification at any point to confirm a player's age. Where g9999 discovers that an account has been registered by a person under the age of 21, the account will be immediately suspended, all balances will be returned to the original payment method, and all personal data associated with the account will be deleted except where retention is required for legal purposes.

If you are a parent or guardian and believe that your child may have registered an account on g9999, please contact us immediately at [email protected] so that we can take appropriate action without delay.

The g9999 Platform may contain references to third-party game studios, payment providers, and sports data feeds. While g9999 takes reasonable steps to ensure that partner organisations maintain appropriate data protection standards, g9999 is not responsible for the privacy practices of third-party organisations whose services you access independently of the g9999 Platform.

When you interact with a payment provider such as bKash or Nagad through their own application or website — rather than through the g9999 payment interface — you are subject to that provider's own privacy policy and terms of service. g9999 encourages you to review the privacy policies of any third-party services you use in connection with your g9999 account.

g9999 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. When material changes are made — for example, changes to the categories of data collected, the purposes of processing, or data sharing arrangements — g9999 will provide advance notice via a prominent notice on the Platform and, where appropriate, by email to your registered address.

Non-material changes, such as typographical corrections or clarifications that do not alter the substance of the policy, will take effect upon publication of the updated policy on the Platform without prior notice. The effective date at the top of this policy will always reflect when the most recent version came into force.

Your continued use of the g9999 Platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not agree to a material change, you must close your account before the change takes effect and contact support to request deletion of your data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact the g9999 Privacy Team using the details below. All correspondence must be submitted in English.

• Email: [email protected]
• Subject line: Privacy Request — [Your Account Username]
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: Within 30 calendar days of a valid written request

g9999 takes all privacy complaints seriously. Upon receiving a complaint, g9999 will acknowledge receipt within 5 business days and provide a substantive response within 30 days. Where a complaint is complex or requires further investigation, g9999 will notify you of the extended timeline and the reasons for it.

If you are not satisfied with g9999's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.